Refunds
Refund & cancellation policy
This policy applies to business purchases of CRAB pilot services. CRAB is a B2B service, not a consumer webshop.
Before inspection work begins
Payment is required before substantive inspection work begins. If you believe an order was placed in error, contact office@vsn.hr promptly. If inspection work has not yet started, VSN j.d.o.o. will review cancellation in good faith.
After work has started
Once substantive inspection work has begun, refund availability may be limited because the service has been performed. Partial delivery or degraded report validity does not automatically entitle the customer to a full refund; VSN j.d.o.o. will review the specific circumstances.
Duplicate or erroneous charges
Duplicate or clearly erroneous charges will be corrected. A failed or incomplete payment is not a completed purchase.
Non-performance
If VSN j.d.o.o. cannot perform the ordered service for reasons within its control, a refund or credit may be offered.
Mandatory rights
Nothing in this policy excludes rights that cannot lawfully be excluded under applicable mandatory law.
Contact
Refund enquiries: office@vsn.hr